Refund policy

Refund Policy

Thank you for shopping with AP5! We truly appreciate your support.

Please note that we have a non-refundable policy on all purchases. We strive to ensure that our customers are satisfied with their orders, and we want to make sure you are happy with what you receive. Below are the details of our policy:

  1. All Sales are Final: Once your order has been placed and payment has been processed, it cannot be refunded or canceled.

  2. Exchanges: We do not offer exchanges for items purchased, as each piece is made-to-order or produced in limited quantities to maintain exclusivity. Please ensure that you select the correct size and style when placing your order.

  3. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at ap5.ap5.xyz@gmail.com within 5 business days of receiving your order. We will assess the situation and may offer a replacement or store credit, subject to review. Photos of the defect or damage will be required.

  4. Incorrect Orders: In the event that we mistakenly send you the wrong item, please reach out to us within 5 business days. We will take care of the shipping costs for the correct item, and you’ll be asked to return the incorrect item within a reasonable timeframe.

  5. Size & Fit: We provide detailed sizing charts to ensure you select the correct size. Please double-check the measurements before purchasing, as we cannot offer refunds but will do exchanges for sizing issues.

By placing an order with us, you acknowledge and agree to these terms. We are committed to providing quality products and excellent customer service, so if you have any questions or concerns, feel free to reach out to our support team at ap5.ap5.xyz@gmail.com before making your purchase.

Thank you for understanding!